Monday, February 23, 2009

"I am sorry this letter is so informal, but I am always pressed for time. That being said, I am so thankful that The Care Center can help me so much with the people I take care of. You and your fellow employees are always SO courteous and helpful. I have NEVER spoken to a company by phone that is more friendly and makes things so incredibly simple. I am ever so grateful that I found your Care Center!
Thank you so much and God bless,
Daphne, Caretaker"

"Great Job Care Center!

One of our clients called and said that a lot of people teased him about getting our medical alert button. He's only 54 years old and has taken some heat [from friends and family] since getting the system. Last week he had to push his button and was transported to the hospital. He wanted to thank everyone for their help. He said if it weren't for his PERS unit, he wouldn't be alive. He also said that he would recommend us to everyone he knows.

Kelly - The Care Center Customer Service
Dayton, OH"

"Care Center,

[Dawn] was the most caring and concerned individual that I have met in a long time, and I have been associated with corporations for many years. She kept calling me at home asking how I was doing and lifting my moral. If you ever have a position open teaching how to handle people in need, she would be my first choice. The only thing I regret is that now that I have the alert hooked up and working, I won't have the pleasure of talking to her.

It's always easy to complain, but when something nice happens that should be recognized also.

Sincerely,

Leatrice,
Manalapan, NJ"

"The Care Center,

Thank you so much for helping me when I got locked out on my balcony. It was hot and I was having so much trouble breathing, I pressed my button. I couldn't understand the man that answered except that he would stop talking when I talked, so I knew he could hear me. I gave him my neighbor's phone number, and she got me help so I could get in.

Thank you so much to the gentleman who helped me. I'm so glad I have your system. I feel so safe.

Sincerely,

Barb
Cleveland, OH"

"To Whom It May Concern:

Just wanted to drop a note to tell you that your button saved my life very recently. I passed out in bed, then pressed my button whenever I came to. I remember nothing from then on till I was in the hospital. I was in ICU for five days. I don’t really know what was wrong, probably a combination of many problems. I have been in a nursing home now almost 3 months, and I tell everyone about my button.

Thank you again to this life saving button.

Sincerely,

Hilda,
Richwood, OH

PS - Everyone should have one if they live alone and have health problems."

"A son of one of our clients called in to let us know that his mom was still in the hospital. He wanted to thank us, because if it wasn’t for us she might not have made it. He just wanted to let us know that the service and the work that we do is much appreciated.

Thank you,

Laurel,
The Care Center"

"A client called in to thank us for helping her yesterday, she was very thankful and said she was very happy that she has our unit and can trust us to be there for her and to get her help.

Thank you,

Rachel,
The Care Center"

"We just wanted the staff to know that we had a Home Service Rep go over and beyond the call of duty. Cindy went to our client's home to do an install and when she arrived she found our client lethargic, confused and very pale. Cindy then contacted the client's nurse for the client and stayed with her until the nurse arrived. After the nurse arrived the decision was made that the client needed medical attention and she was then taken to the hospital and she was admitted. Thank you Cindy for getting help for our client and for staying with her until helped arrived. Thoughtful actions such as this is what makes The VRI Team the Best.

Thank you,

Kathy,
Office Manager
The Care Center

"We had X Company for our Medical Alarm Monitoring Service for one year. After observing first hand, the quality of VRI Monitoring Service and the level of their commitment to customer service, we decided to switch to Yoour Care Center. We were amazed that they actually encourage you to press the emergency alarm button a couple times a month just to make sure that every thing is working properly and that they will always be there if an emergency arises. Even if you hit the button by accident, it's no big deal! Just let them know when the care center comes on and they pleasantly ask if every thing is ok. The quality of your equipment far surpasses what we had with X Company. It's only about half the size. And the large red emergency button and the green reset button actually glow in the dark, making them easy to spot. The telephone number to the The Care Center is prominently displayed on the face of the unit should any questions arise. But, the most important thing, is your commitment to the customer. We went on your web site and it's very apparent that your "OLD-Fashioned" customer service starts at the top. The quality of caring customer service shines through from the president, the care center, technical support, and down to the field representatives that personally meet with each customer. It is very rare to find this in today's "greed based" society! Thank You.

Kindest Regards,

Anthony"

"I am writing to thank you and your staff at the Care Center for the professional, efficient, and friendly service you provided to my husband only a week or so after we installed our emergency monitoring system. While kudos may already have been passed along to your Care Center representative, Birdie, I'd like to formally recognize her for the outstanding assistance she provided in getting my husband the emergency medical help he needed last Friday afternoon.

Feb 8, 2008, after he fell in our condominium, was unable to get up, and was unresponsive to the monitoring system. Early in the afternoon, while heating his lunch he took a moment to lie down on the bed. After he got up, he fell down on the floor --face down and hard-- receiving a rug burn/abrasion on his forehead and a bruised nose. Birdie attempted to make contact with him. She left a voicemail message that she received the call from Henry's pendant, but he was not responding to either the monitoring unit or the phone, so she sent emergency medical help. She also quickly called the appropriate listed contact person who went into our unit to check on him and confirmed that he needed help. (As a result of identifying and specifying emergency contact people on our monitoring alarm agreement sheet we had, in fact, established a support team for such situations. That alone is a blessing whether or not an emergency occurs!) Apparently, he'd struggled to try to get up, using a pulled out dresser drawer as an aid and he exhausted himself. When medical help arrived, his blood glucose level was 54. He was given immediate treatment and was then taken to the local hospital where I met up with him in the emergency room that afternoon. He was admitted for observation and tests and was released on Sunday afternoon, February 10, 2008, with a change in the dosage of one of his medications.

He and I are eternally grateful for your medical alert emergency monitoring system and Birdie's actions in this particular incident. The neighbor who assisted in the situation was impressed with how beautifully the system worked --so impressed that she asked me to send your weblink to her in an email!

Please pass our thanks to Birdie for her outstanding assistance.

Ruby
Arlington, VA"

"I would like to take the time to say thanks to all of you, for the help you gave to my sister. The alert button was a real blessing to her, as well as for myself. Many, many times I had to leave my job to take her to the doctor. When I finally talked to my sister and told her to use the little button around her neck, it was a large load lifted off of me.

Again, thanks to everyone that had a part in my sister's health care.

Lilian
Cleveland, OH"

"Last Friday, February 8, 2008, my husband, Terry, fell in our condo and could not get up. Additionally, he had been having instances of hypoglycemia and these two circumstances combined required immediate medical attention. He pushed his pendant button and a Care Center representative, Birdie, sent help. She also contacted our neighbor across the hall who checked on the situation. Everything worked beautifully! We put this system into effect only a week or so beforehand and we are so thankful we did!!

Terry was hospitalized 2 days for tests and observation, but he was released yesterday. He is very glad to be back at home.

Thank you for your outstanding service,

Beth"

"The Care Center -

This letter is to notify you of recent feedback I received regarding your agency's dealings with a local Agency on Aging.

I have received written feedback from two different staff letting me know that "The Care Center is great! Mike is wonderful" and also "The Care Center does a wonderful job. They take referrals over the phone, and get units installed in a very timely manner, and then send fax to confirm the date it went in." I have also been told numerous times that Mike is great to work with and does an excellent job.

I just wanted to let you know how much we appreciate your efforts on behalf of PASSPORT consumers in the PSA 3 area. Keep up the good work!

Patricia
Director of Provider Relations
Lima, OH"

"Yesterday CHS did a welcome call with a new customer of mine in St. Louis, MO. The customer called me after the welcome call was complete to let me know how pleased she was with the monitoring center.

The customer said the monitoring center was very impressive, and professional. This customer did a lot of shopping around, and said that after she completed the welcome call, she knew she made the right choice.

Nicely Done.

Robert
St. Louis, MO

"There are no words I can think of that expresses our deepest "Thank You" and appreciation for your help by way of our medical alert on Thursday evening 20th of December. It was as though you were standing beside us. I made a trip to the ER. A laceration in my forehead glued together plus some bumps and bruises. I am otherwise recovering slowly. We are glad to know someone is on the other end of the "buzzer" we can talk to and receive so much T.L.C.

John joins me in the above and also in saying once again "Thanks".

Natalie
Montrose, CO

"Hello, I just ended a alarm with a member from Salem, Ohio and she wanted to tell all of us at The Care Center to have a great Holiday, and a big thanks to all Care Representatives for the great job we have done for her. She said that we are her world and she wanted us all to know that she appreciates all the help we have given her.

Thanks!

Charlene, The Care Center Customer Service
Dayton, OH"

"Kathy wanted to let everyone know that The Care Center saved her life. She said that she had a fall & hit her head and when she pressed her button she received help almost immediately. She later had to have brain surgery because of blood on the brain. Because of the swift action of The Care Center, you saved her life!

Way to go, Care Center!

Julie, The Care Center Customer Service
Dayton, OH"

"I'm mailing a certificate today for service rep Mark C. Our case manager Amy submitted this for her client. Amy commented that Mark "took many extra steps to work around my schedule in order to make this 92 year old lady safer before the weekend." She described him as "kind, patient, and very professional" in his interactions with her and the client.

Please share this "kudos" with Mark.

Thank you!

Pat, Healthcare Administrative Worker
Columbus, OH"

"I am writing to you to let you know how much we, at our case management program in Michigan, appreciate your staff and the service your company provides for our elderly, frail clients. Your service rep Dave P. has been especially helpful with clients and is always very attentive to their unique needs when he is arranging to set up a unit or teaching them how to use it. Your intake staff is always very friendly and helpful when the case managers from our office call to request service and are also attentive to the detail when we inform them of possible challenges with the clients. 'When issues arise with clients the case managers here rely on the agencies we contract with to inform us, as the client is not always able to do so. We very much appreciate how your staff communicates with us about when a client has initiated the emergency system or other needs they may have.

Please share our appreciation with your staff and let them know that they are making a positive impact on the community they serve. Please know as well, that I think "Valued Relationships, Inc." is a very appropriate name for your company; you and your staff show how much you value people/relationships with every client.

THANK YOU FOR ALL YOU DO.

Sincerely,

Lynn, Healthcare Case Manager
Kalamazoo, MI"

"There is absolutely no question that your "Automatic Pill Dispenser - Medication Dispenser" is a truly wonderful device. My wife has Primary Progressive Multiple Sclerosis. As the result of her cognitive impairment it became impossible for her to handle her own medications. This device has been an absolute blessing. We have been using it for about 15-months. Prior to getting it we made trips to the ER a least every other month because she would run out of pain medication before the end of the thirty (30) day prescription period. Cost for our co-pay was $50 for each trip. Since we started using the device we have not been to the ER. Simply stated, the machine has easily paid for itself by avoiding these co-pays. I'm amazed that you have not marketed the product better. I only found it by doing a search on the Internet.

Again, thanks for carrying such a wonderful product.

Regards,

James
Rocklin, CA"

Mr and Mrs James